PRIVACY POLICY

PRIVACY POLICY

Last Updated: 14 March 2026

INTAGE SINGAPORE PTE. LTD. (hereinafter “the Company”) respects and strives to protect the privacy of users of this Website (https://intage.sg/). In handling personal data, the Company complies with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable laws and regulations. The basic policy concerning user privacy is set forth in the items below.

1. Basic Policy

The Company, in its capacity as an information services provider and as a research firm, recognizes that fulfilling both the expectations of individuals who entrust the Company with personal information (“individuals”) and the expectations of its clients is essential to ensuring the sustainability of its business. With regard to the use of personal information, the Company abides by the Personal Data Protection Act 2012 (PDPA) of Singapore, other applicable laws and guidelines, and the Marketing Research Quality Standard set forth by the Japan Marketing Research Association, of which the INTAGE Group is a member. In order to protect the privacy of individuals and preserve its clients’ confidential information, the Company has created an in-house personal information protection management system, and is thorough in supervising the personal information of all entities with whom it engages in business.

2. Personal Information Protection Management System

(1) Guidelines for the Use of Personal Information

a. Collection, use, and provision of personal information

When collecting personal information, the Company will clarify the purpose of use of the information to the individuals or clients from whom it is being collected. After receiving the consent of the individual, his or her personal information will be used appropriately within the scope permitted by the terms of their consent.

b. Respect for individuals’ rights

If the individual requests that his or her retained personal data (personal information that is subject to disclosure) be disclosed, revised, or deleted after consulting with the Company, this request shall be granted assuming it is consistent with existing laws and socially accepted ideas.

c. Implementation of security precautions

The Company recognizes and conducts analysis of the risks associated with handling personal information, and implements security precautions to prevent unauthorized access to this information or its leaking, loss, destruction, or falsification. Furthermore, if it is deemed that such situations are at risk of occurring, the Company will promptly take corrective actions.

(2) Corporate Behavior

a. Company officials and all employees shall respect laws governing the use of personal information as well as other applicable guidelines.
b. Policies for using personal information shall be adhered to and relevant Company regulations upheld.
c. The Company will appoint a personal information protection manager and give him or her responsibility for and authority over the administration of the Personal Information Protection Management System. This information protection manager may be an employee of an INTAGE Group company other than the Company.
d. An employee will be placed in charge of inquiries, and the Company will maintain an environment that facilitates inquiries from individuals regarding their personal information.

For privacy-related inquiries, please contact us via our Contact Us form.

e. A personal information protection auditor will be appointed to audit the Company’s use of personal information. This personal information protection auditor may be an employee of an INTAGE Group company other than the Company.
f. If necessary, Company regulations and operating procedures will be revised based on the results of the aforementioned audits.
g. Assistance in fulfilling the objectives of these regulations will be sought from individuals and entities with whom the Company engages in business activities.
h. Company policy concerning the protection of personal information shall be provided in a format that allows it to be examined at any time.
i. The Personal Information Protection Management System will be revised on an ongoing basis.

Noe Suhara
President and Representative Director
March 2026

3. Collection and Use of Personal Information

The Company may request personal information such as the user's name, e-mail address, and company name when it receives inquiries, comments, or opinions from users on this Website or in other circumstances. In principle, the Company uses this information within the scope of the purpose of use indicated when requesting the user to provide the information, such as for answering inquiries. The Company may share such information among INTAGE Group companies for handling within the scope of the indicated purpose of use.

The Company does not use such personal information outside the scope of the indicated purpose of use without the prior consent of the user. Users who wish to have personal information recorded on this Website deleted or amended can do so by contacting the Company. The Company will promptly comply with such requests.

The Company may disclose or share a user's personal information in the following exceptional circumstances:

  • If the user has consented to the disclosure or sharing of information.
  • If disclosure or sharing of information is judged to be necessary for the purpose of providing products or services the user desires.
  • If the Company has received a formal inquiry under the law from a public body such as a court of law or the police.
  • If disclosure or sharing of information is judged to be necessary for the purpose of protecting the rights, assets, or services of the Company or another user.

From time to time the Company entrusts user personal information to vendors with which it has entered into non-disclosure agreements. The Company may also disclose to business partners or third-party research institutions, or publish on the Website, "statistical information" based on collected personal information, except when the statistical information contains personally identifiable data. An example of statistical information is the ratio of males and females making inquiries on the Website. This type of data is used to improve the information provided to Website users.

4. Cookies

The Company may transmit cookies via this Website to users' computers. Cookies stored on a user's computer are used for the purpose of identifying the computer and promoting user convenience.

Many browsers are configured to accept cookies by default. It is possible to reconfigure the browser to reject cookies or to indicate when a cookie has been transmitted. However, rejecting cookies may result in the failure of certain features of this Website to function correctly.

5. Use of the Access Log

An access log of Website user IP addresses is compiled for the purpose of system management. The access log is used to survey the circumstances of Website use. When a user accesses the homepage or any other page of the Website, the server records the user's IP address, browser type, and the date and time of access.

Ordinarily the access log is statistically processed and is not linked to personal information. However, the access log may be used to establish the identity of a user if it is judged to be necessary for the purpose of protecting the rights, assets, or services of the Company or another user.

6. Website Security

The Company takes great care to protect the security of personal information on this Website. Unfortunately, however, it is impossible to guarantee 100% security. The Company will continue to exert every effort to ensure security at all times.

Websites outside the control of the Company (for instance, linked websites) may independently collect personal information on website users. The Company cannot control personal information on these websites and requests that users refer to the privacy statements on linked websites and exercise their own discretion in using them.